FAQ

It is important to read the below before accessing any part of the site.  By continuing, you are agreeing to the below.

GENERAL

Collaboration?

  • Reach out - we don’t bite! We have a deep passion in photography and shooting, speak to us, we are always looking to CREATE! Let’s shoot!

Photo shooting services?

  • Absolutely, see below shooting section for more info!

PRODUCTS

What’s so special about your wall prints?

  • Value for money, affordable, but still perfect on you walls. No agents or gallery in between – support local freelancers!

Framed?

  • Currently, we do not offer frames – but we are working on it so leave your email, we will let you know as soon as we do!

How will I receive the image?

  • Prints on photo paper will be delivered in a roll

Resaleable?

  • No licence to do so – copyright 100%

License for other to print

  • No form of the images are sold digitally

Refundable?

  • Prints are custom made to order, refunds are not available. However, if the print is damaged during delivery, please provide photographic evidence to snapvoilahk@gmail.com and we shall investigate and make replacements.  The evidence will need to be provided within 1 week from receiving the product.  We have full discretion on the final decision.  

Limited?

  • 50 prints each and that’s it! Check out site regularly for new prints though if you missed out

Ship overseas?

  • Yes, Hong Kong and internationally, however we are not responsible for any customs, taxes or fees upon delivery to your country.

COMMISSIONED PHOTOSHOOT SERVICES

Loved the images here, open to commissioned shoots

  • Sure! As a freelancer, happy to do it, just drop us an email for the different plans!

What’s next?

  • Let’s chat! Communication is key, from styling to make up, color tone, black & white to vibe, indoors or out door to

Do you charge more for sessions during weekends or non-business hours?

  • Nope!

How will I get the images?

  • Don’t worry, final images won’t be in Google Drive – an online gallery of the final jpeg images with password will be provided for you to access/view and download

Payment terms

  • 50% deposit to secure a time and remaining 50% post receiving access to the online gallery

  • No sessions are confirmed until deposit is made

Cancellation Policy

  • Cancelling within one working day of the starting time? We reserves the right to charge full fee
  • Cancelling within two to four working days of the starting time? We reserve the right to charge 50% of total fee (i.e. the deposit)
  • Cancelling five working days in advance? Full refund of the deposit will be applicable
  • We also reserve the right, with absolute discretion, to decline any inquiries, confirmed booking with reasonable days in advance with full refund of deposit if it considered necessary without giving reason

Postponing Policy

  • Postponing once is ok (without incurring additional fee) subject to availability, postpone charge applicable the second time

Copyrights

  • We reserves the right to use the session images on our website, blog, rate cards, social media platforms or any relevant marketing material

More questions?